Refund policy

Return, Exchange & Refund Policy

RIYASHREE
Operated by Riyashree Fashion and Retail Private Limited

Last Updated: 1 November 2026

At Riyashree, we want you to shop with confidence. We take care to offer quality fashion products and aim to make your shopping experience smooth and satisfying.

If you receive an item that is damaged, defective, incorrect, or has a size-related issue, please review our policy below.

1. 5-Day Return & Exchange Window

Customers may request an eligible return or exchange within 5 calendar days of receiving their order.

To qualify:

The item must be unused, unwashed, and unworn, except for a brief fitting trial.
All original tags, labels, and packaging should be retained where available.
The product must be free from stains, perfume, alterations, or damage caused after delivery.
The customer must provide the Order ID and relevant product details.

Requests submitted after 5 calendar days may not be accepted, except where applicable law requires otherwise.

2. Eligible Reasons for Returns or Exchanges

We accept eligible requests for the following reasons:

Size or fitting issue: The blouse, kurta, or other apparel does not fit as expected.
Damaged or defective product: The item arrives with a manufacturing defect or damage.
Incorrect item delivered: The received product differs from the product ordered.
Incorrect size or colour delivered: The item supplied does not match the order.
Other eligible return requests: Subject to our return conditions and applicable consumer protection laws.

For damaged, defective, or incorrect items, please share clear photographs showing the issue so our support team can review the request.

3. How to Request a Return or Exchange

To initiate a request within the 5-day window, contact our customer support team:

Email: Riyashreefr@gmail.com
Customer Support: +91 7903025655

Please provide:

Your Order ID.
Your registered name and contact number.
The product name and size.
The reason for requesting a return or exchange.
Clear photographs of the product, where relevant.

Our team will review your request and communicate the next steps.

Please do not send products back without receiving return instructions from our support team.

4. Size Exchanges

We understand that selecting the right size online can sometimes be difficult.

Size exchange requests must be raised within 5 calendar days of delivery.
Exchanges are subject to the availability of the requested size or product.
The original item must meet our return and exchange conditions.
Any applicable pickup, return-shipping, or price-difference charges will be communicated before proceeding.
If the requested size is unavailable, our team will discuss the available resolution options.

5. Return Pickup & Shipping Charges

Where reverse pickup is available, we may arrange collection through a courier partner.

For customer-preference returns or size exchanges, applicable reverse-pickup or return-shipping charges may be payable by the customer. Any such charges will be disclosed before the return or exchange is confirmed.

For verified damaged, defective, or incorrectly supplied products, Riyashree will bear reasonable return-shipping costs where required.

If reverse pickup is unavailable at your location, our support team will provide alternative return instructions.

6. Refund Policy

Once the returned item is received, we will inspect it to verify eligibility.

If approved:

Prepaid orders: Refunds will ordinarily be issued to the original payment method.
Cash on Delivery (COD) orders: Approved refunds may be processed through bank transfer or another mutually agreed payment method.
Refunds will cover the eligible amount paid for the returned product, subject to any lawfully applicable and previously disclosed deductions.
Shipping or service charges, where applicable, will be handled according to the reason for return and applicable law.

We aim to initiate approved refunds within 7 business days after successful return inspection. The time taken for the refunded amount to appear in your account may vary depending on your bank or payment provider.

7. Non-Eligible Returns

We may decline discretionary return or exchange requests where:

The request is made after the 5-day window.
The product has been washed, altered, extensively worn, or damaged after delivery.
The item shows stains, odours, or signs of misuse.
Required information is not provided to establish eligibility.
The product is specifically identified as non-returnable before purchase, where legally permitted.

These restrictions do not limit any rights or remedies available to customers under applicable consumer protection laws for defective, damaged, misdescribed, or incorrectly supplied goods.

8. Order Cancellation

Customers may contact our support team to request cancellation before an order is dispatched.

Once an order has been shipped, cancellation may not be possible. Customers can instead contact our team regarding any eligible return or exchange after delivery.

If a prepaid order is successfully cancelled before dispatch, the applicable refund will be processed to the original payment method.

9. Damaged, Defective or Wrong Products

If you receive a damaged, defective, or incorrect product, please contact us promptly, preferably within 5 calendar days of delivery.

Provide your Order ID and clear photographs of the product and packaging.

After verification, we will offer an appropriate resolution, such as replacement, exchange, refund, or another remedy required under applicable law.

10. Contact & Company Information

Brand: Riyashree
Legal Entity: Riyashree Fashion and Retail Private Limited

Registered Business Address:
BC 005 0252, Ankita Niwas,
Ghat Kinara Road, Gopi Mohan Ghosh Lane,
Near Man Mandir, Budhanath,
Bhagalpur, Bihar – 812001, India.