Terms of Service

RIYASHREE
Operated by Riyashree Fashion and Retail Private Limited

Last Updated: 1 November 2026

1. Overview

Welcome to Riyashree!

This website is operated by Riyashree Fashion and Retail Private Limited. Throughout the website, the terms “Riyashree,” “we,” “us,” and “our” refer to Riyashree Fashion and Retail Private Limited.

Riyashree is an Indian fashion brand offering clothing, ready-to-wear saree blouses, ethnic wear, and other fashion products through our online store.

By visiting our website, browsing our products, placing an order, or using any of our services, you agree to these Terms of Service and the policies referenced herein.

If you do not agree with these terms, please refrain from using our website or purchasing our products.

2. Eligibility and Use of Website

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable Indian law or are using the website with the consent and supervision of a parent or legal guardian.

You agree to:

• Provide accurate and complete information when placing an order.

• Use the website only for lawful purposes.

• Refrain from fraudulent transactions or misuse of our services.

• Avoid interfering with the security or operation of our website.

• Respect our intellectual property and other legal rights.

We reserve the right to restrict access or refuse service where reasonably necessary to prevent fraud, abuse, unlawful activity, or security threats, subject to applicable law.

3. Products and Product Information

We make reasonable efforts to display accurate product information, including descriptions, colours, sizes, materials, prices, and photographs.

However:

• Product colours may vary slightly depending on screen settings, lighting, and photography.

• Minor variations in print placement, patterns, or finishing may occur.

• Product availability is subject to stock.

• Customers should review product descriptions and size charts before purchasing.

• Measurements may have reasonable manufacturing tolerances.

Any material discrepancy, defect, or incorrect product supplied will be addressed in accordance with our Return, Exchange & Refund Policy and applicable consumer protection laws.

We may update product information, specifications, or availability without prior notice.

4. Pricing and Payments

All prices displayed on our Indian storefront are in Indian Rupees (INR), unless otherwise specified.

• Applicable taxes will be included or disclosed as required by law.

• Available payment methods will be displayed during checkout.

• We may offer prepaid payments and Cash on Delivery (COD) for eligible orders and locations.

• Promotional offers, coupons, and discounts may be subject to specific conditions.

• Only one or more discount codes may be applied depending on the applicable offer rules and checkout configuration.

We reserve the right to correct genuine pricing or listing errors. If an error affects an order already placed, we will contact the customer and offer an appropriate resolution, including cancellation and refund where applicable.

Payments are processed through the payment methods and service providers made available at checkout. Payment processing may be subject to the respective provider's terms and security procedures.

5. Orders and Order Acceptance

When you place an order, you are making an offer to purchase the selected products.

After checkout, you may receive an order confirmation by email, SMS, or another available communication channel.

An automated order confirmation does not necessarily mean the order has been dispatched.

Orders are subject to:

• Product availability.

• Successful payment verification, where applicable.

• Accuracy of delivery and contact details.

• Fraud-prevention and security checks.

• Serviceability of the delivery address.

If we cannot fulfil an order, we will notify the customer and arrange an appropriate refund for any amount collected against the unfulfilled items.

6. Shipping and Delivery

Riyashree offers free shipping on eligible orders across India, subject to courier serviceability and any conditions disclosed at checkout.

Delivery timelines may vary depending on:

• Delivery location and PIN code.

• Courier partner availability.

• Order processing requirements.

• Public holidays and peak shopping periods.

• Weather, transportation disruptions, and circumstances beyond reasonable control.

Estimated delivery dates are indicative unless expressly guaranteed.

Customers are responsible for providing accurate delivery addresses, PIN codes, and contact details.

If a shipment is delayed, lost, damaged in transit, or returned to origin, our support team will review the matter and provide an appropriate resolution under applicable law and our store policies.

7. Returns, Exchanges and Refunds

Riyashree provides a 5-calendar-day return and exchange request window for eligible products, calculated from the date of delivery.

Eligible items generally must be unused, unwashed, unaltered, and in acceptable condition, except for reasonable fitting trials.

Requests for size exchanges, damaged products, defective items, incorrect deliveries, or other eligible reasons will be handled under our Return, Exchange & Refund Policy.

Size exchanges are subject to product availability. Applicable return-shipping or reverse-pickup charges for customer-preference returns may be communicated before the request is processed.

Approved refunds will be processed according to our published refund policy.

Nothing in these terms limits customers' statutory rights under applicable Indian consumer protection laws.

8. Order Cancellation

Customers may request order cancellation by contacting our support team before dispatch.

Once an order has been dispatched, cancellation may not be possible. Eligible post-delivery requests will be handled under our Return, Exchange & Refund Policy.

If a prepaid order is cancelled successfully before dispatch, the applicable refund will be processed through the original payment method.

We may cancel an order where reasonably necessary due to product unavailability, payment failure, suspected fraud, incorrect delivery details, or genuine pricing errors, subject to appropriate customer notification and refund obligations.

9. Promotions, Discounts and Offers

From time to time, Riyashree may provide promotional discounts, coupon codes, bundle offers, or limited-time campaigns.

Such offers:

• May be valid only during specified promotional periods.

• May apply only to selected products or collections.

• May have minimum purchase or eligibility requirements.

• May not be combinable with other offers.

• May be withdrawn or modified prospectively, subject to applicable law and any commitments already made to customers.

The specific conditions displayed with each promotion will apply.

10. Intellectual Property

All website content, including original photographs, product descriptions, graphics, logos, branding, layouts, and other proprietary materials, belongs to Riyashree Fashion and Retail Private Limited or its respective licensors, unless otherwise stated.

You may not reproduce, distribute, modify, commercially exploit, or use our protected content without appropriate authorisation.

The Riyashree brand name and associated branding may be protected by applicable intellectual property laws.

11. Customer Reviews and Submitted Content

Customers may be permitted to submit reviews, ratings, photographs, or feedback.

By submitting content, you confirm that:

• Your submission is truthful and based on your genuine experience.

• You have the necessary rights and permissions to share the content.

• Your submission does not infringe another person's rights.

• Your content is not unlawful, abusive, misleading, or fraudulent.

You grant Riyashree a non-exclusive, royalty-free licence to display and use submitted content in connection with our website and marketing, subject to applicable law and any consent requirements.

We may moderate or remove content that violates these terms, applicable law, or our published review guidelines.

12. Prohibited Activities

You must not use our website to:

• Conduct fraudulent transactions.

• Submit false information or impersonate another person.

• Introduce malware, viruses, or malicious code.

• Attempt unauthorised access to our systems.

• Copy or misuse proprietary website content.

• Interfere with the website's operation or security.

• Engage in unlawful or abusive conduct.

We may take proportionate action against misuse, including restricting access and reporting unlawful conduct to relevant authorities where appropriate.

13. Third-Party Services

Our website may use third-party service providers for payment processing, shipping, website hosting, analytics, and customer communications.

Our online store is powered by Shopify.

Third-party services may be governed by their own terms and privacy policies.

We are responsible for our own legal obligations and do not exclude liability where applicable law makes us responsible for the conduct of service providers acting on our behalf.

14. Privacy and Personal Information

We collect and process personal information necessary to operate our online store, fulfil orders, provide customer support, and conduct other lawful business activities.

Information may include customer names, contact details, delivery addresses, order information, and payment-related transaction details.

For more information, please refer to our separately published Privacy Policy.

By using our services, you acknowledge that personal information will be handled in accordance with our Privacy Policy and applicable Indian data protection laws.

15. Website Availability and Accuracy

We aim to keep our website operational, secure, and accurate.

However, temporary interruptions may occur due to maintenance, technical issues, network failures, or circumstances beyond our reasonable control.

We may modify or discontinue website features from time to time.

We do not guarantee uninterrupted access to the website, but this does not affect our obligations relating to confirmed orders, payments, refunds, or statutory consumer rights.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Riyashree Fashion and Retail Private Limited will not be responsible for indirect or consequential losses arising from website interruptions or misuse of our services where such losses are not legally recoverable.

Nothing in these Terms of Service excludes or limits liability that cannot lawfully be excluded, including liability arising from fraud, wilful misconduct, defective products, or violations of applicable consumer protection laws.

Customers retain all rights and remedies available under Indian law.

17. Indemnification

You agree to be responsible for losses, claims, or expenses reasonably arising from your unlawful use of the website, infringement of third-party rights, or material violation of these Terms of Service, to the extent permitted by applicable law.

This provision does not limit your statutory consumer rights.

18. Governing Law and Dispute Resolution

These Terms of Service are governed by the laws of India.

For questions, complaints, or disputes relating to an order, customers are encouraged to contact our support team first so that we can attempt an amicable resolution.

Subject to applicable consumer protection laws and mandatory jurisdictional provisions, disputes may be brought before the competent courts in Bhagalpur, Bihar, India.

Nothing in these terms restricts a consumer's right to approach an appropriate consumer commission or other legally authorised forum.

19. Changes to Terms of Service

We may update these Terms of Service to reflect changes in our business operations, website features, or applicable legal requirements.

The revised terms will be published on our website with an updated effective date.

Changes will not retrospectively remove rights or remedies that customers have already acquired under applicable law.

20. Severability

If any provision of these Terms of Service is held invalid or unenforceable, the remaining provisions will continue to apply to the extent legally permissible.

21. Contact Information

For questions regarding these Terms of Service, orders, payments, shipping, returns, or customer support, please contact:

Brand: Riyashree
Legal Entity: Riyashree Fashion and Retail Private Limited

Business Address:
BC 005 0252, Ankita Niwas,
Ghat Kinara Road, Gopi Mohan Ghosh Lane,
Near Man Mandir, Budhanath,
Bhagalpur, Bihar – 812001, India.

Email: Riyashreefr@gmail.com
Customer Support: +91 7903025655

Thank you for shopping with Riyashree — Modern Indian Fashion, Made for You.