Shipping & Delivery Policy

RIYASHREE
Operated by Riyashree Fashion and Retail Private Limited

Last Updated: 1 November 2026

At Riyashree, we are committed to making your shopping experience convenient, transparent, and reliable. We work with trusted courier and logistics partners to deliver your favourite fashion products safely across India.

Please review our shipping and delivery policy before placing an order.

1. Shipping Coverage

Riyashree delivers products across India, subject to courier partner serviceability and applicable delivery restrictions.

We serve major cities, towns, and eligible rural locations throughout the country.

Delivery availability depends on the PIN code provided during checkout. If your location is not serviceable, our team may contact you to discuss available alternatives or arrange an appropriate refund for an unfulfilled prepaid order.

2. Free Shipping Across India

We offer FREE SHIPPING on eligible orders across India.

• No standard shipping charges for eligible orders.

• No minimum order value is required for our standard free-shipping offer.

• Shipping availability is subject to delivery PIN code serviceability.

• Any exceptional delivery or service charges, if applicable, will be disclosed before order confirmation.

Free shipping applies to the initial delivery of eligible orders. Return pickups and size exchanges are governed separately by our Return, Exchange & Refund Policy.

3. Order Processing & Dispatch

After an order is successfully placed, it enters our verification, processing, and packing workflow.

Estimated order processing time: 1–3 business days.

Processing may include:

• Order and payment verification.

• Product availability confirmation.

• Quality checking.

• Packaging and courier handover.

Orders placed on Sundays or public holidays may be processed on the next working day.

During festivals, promotional sales, or periods of unusually high order volumes, dispatch may take longer due to increased warehouse and courier workloads or limited courier pickup slots.

We will make reasonable efforts to communicate significant delays.

4. Estimated Delivery Timelines

Once an order has been dispatched, estimated delivery times are:

Delivery Region	Estimated Transit Time
Bihar and nearby regions	2–5 business days
Major metro cities	3–7 business days
Other serviceable locations across India	4–9 business days
Remote or difficult-to-reach locations	5–12 business days

These are estimated transit times after dispatch, not guaranteed delivery dates.

Total delivery time includes order processing plus courier transit.

Actual delivery timelines may vary depending on location, courier availability, weather, public holidays, operational disruptions, and other circumstances beyond our reasonable control.

Any delivery estimate displayed at checkout or communicated by our support team should be treated as indicative unless expressly guaranteed.

5. Order Confirmation & Tracking

After placing an order, customers may receive an order confirmation through email, SMS, WhatsApp, or another available communication channel.

Once the order is dispatched and tracking information becomes available, customers may receive:

• Courier partner details.

• Shipment tracking number or AWB number.

• Tracking link or delivery updates.

Tracking information may take some time to become active after courier pickup.

If you have not received a tracking update, please contact our customer support team with your Order ID.

6. Cash on Delivery (COD)

Cash on Delivery may be available for selected products, orders, and serviceable PIN codes.

• COD availability will be shown during checkout.

• Some orders or locations may be eligible for prepaid payment only.

• COD orders may require confirmation or verification before dispatch.

• Customers should keep the payable amount ready at the time of delivery.

Riyashree may restrict COD availability where reasonably necessary due to courier limitations, failed-delivery history, fraud prevention, or other operational reasons.

Any applicable COD-related charges will be disclosed before order placement.

7. Delivery Attempts & Failed Deliveries

Our courier partners may attempt delivery according to their operational procedures.

Delivery may fail due to:

• Incorrect or incomplete address.

• Incorrect PIN code.

• Unavailable or unreachable recipient.

• Incorrect contact number.

• Refusal to accept the parcel.

• Courier serviceability or operational issues.

If a delivery attempt is unsuccessful, the courier partner may arrange another attempt, subject to its delivery procedures.

Customers are encouraged to respond to courier calls or delivery notifications promptly.

8. Incorrect or Incomplete Shipping Address

Customers are responsible for entering accurate delivery details during checkout.

Please ensure that your shipping address includes:

• Recipient's full name.

• Complete house or building address.

• Street, locality, and landmark where applicable.

• City, state, and correct PIN code.

• Active mobile number.

If you notice an error after placing an order, contact us as soon as possible.

Address corrections may be possible before dispatch but cannot be guaranteed after shipment handover.

Any additional charges caused by customer-requested address changes will be communicated before proceeding.

9. Delayed Shipments

We understand that timely delivery is important.

Occasionally, shipments may be delayed due to:

• Festival-season courier demand.

• High order volumes.

• Limited courier pickup or dispatch slots.

• Transportation disruptions.

• Weather conditions.

• Public holidays.

• Courier network delays.

• Other circumstances beyond reasonable operational control.

If your order is delayed, please contact our support team with your Order ID.

We will review the shipment status and coordinate with the courier partner where appropriate.

We do not guarantee delivery on a specific date unless expressly confirmed.

10. Lost or Missing Shipments

If a dispatched order appears to be lost or has not been delivered within a reasonable period, please contact our customer support team.

We will investigate the shipment with the relevant courier partner.

If an order is confirmed lost in transit before delivery, we will provide an appropriate resolution, which may include:

• Sending a replacement product, subject to availability.

• Issuing a refund for the affected prepaid order.

• Offering another mutually agreed resolution.

Customers will not be required to bear the loss of goods that are confirmed lost in transit before delivery, subject to applicable law.

11. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us promptly, preferably within 5 calendar days of delivery.

Provide:

• Your Order ID.

• Clear photographs of the received product.

• Photographs of the outer packaging, where relevant.

• A brief description of the issue.

Our team will review the request and provide an appropriate resolution in accordance with our Return, Exchange & Refund Policy and applicable consumer protection laws.

12. Return to Origin (RTO)

A shipment may be returned to our facility if delivery cannot be completed.

This is commonly referred to as Return to Origin (RTO).

If your order is returned to us, our support team may contact you to confirm whether a fresh delivery attempt or reshipment is possible.

Reshipment is subject to address verification, product availability, courier serviceability, and any applicable charges communicated in advance.

For prepaid orders that cannot be fulfilled, we will arrange an appropriate refund in accordance with applicable law and our store policies.

13. Multiple Items & Partial Shipments

If your order contains multiple products, we may dispatch them together or separately depending on availability and operational requirements.

If products are shipped separately, customers may receive multiple tracking updates.

There will be no additional standard shipping charge for separately dispatched items covered by our free-shipping offer.

14. Returns & Exchanges

Riyashree offers a 5-calendar-day return and exchange request window for eligible fashion products.

Return and exchange eligibility, reverse-pickup arrangements, applicable charges, and refunds are governed by our separately published Return, Exchange & Refund Policy.

Free shipping on the original order does not automatically mean that customer-preference return shipping or size-exchange pickup is free.

15. Contact Information

For shipping enquiries, order tracking, delivery issues, or assistance, please contact:

Brand: Riyashree
Legal Entity: Riyashree Fashion and Retail Private Limited

Business Address:
BC 005 0252, Ankita Niwas,
Ghat Kinara Road, Gopi Mohan Ghosh Lane,
Near Man Mandir, Budhanath,
Bhagalpur, Bihar – 812001, India.

Email: Riyashreefr@gmail.com
Customer Support: +91 7903025655

When contacting our team about an existing order, please include your Order ID for faster assistance.

Thank you for shopping with Riyashree.

We look forward to delivering your favourite styles to your doorstep.

Riyashree reserves the right to update this policy from time to time. Any changes will be published on our website. Nothing in this policy limits the rights available to customers under applicable Indian law.